Caravan and Trailer Design and Distribution Obligations
Caravan and Trailer insurance updates
We’ve been busy making updates to our caravan and trailer insurance cover to help make things a little clearer for you.
See what's changed
This table is a guide and lists the main changes to the Caravan and Trailer Insurance Product Disclosure Statement (PDS). The information in the table does not replace or vary our PDS so please read the entire PDS for details of features and benefits and to ensure that this product is right for you.
| PDS section | Page # | Update type | Change in the PDS |
|---|---|---|---|
| Important information | 4 - 11 | ||
| Cancelling your policy | 4 | Benefit | Cancellation fee reduced to $22, with clarity on when this will apply. |
| What if I have a complaint? | 5 | Clarification | Updated details regarding our complaints process. |
| Your duty of disclosure / When answering our questions | 6 | Clarification | The Duty of Disclosure has been replaced with the duty of an insured “to take reasonable care not to make a misrepresentation when answering our questions”. |
| Your responsibilities | 6 - 7 | Clarification | Improved transparency with expanded section on the requirement to maintain a valid email address. |
| 7 | Clarification | Responsibility to ‘Keep the caravan or trailer in a roadworthy condition’ has been changed to ‘Keep the caravan or trailer in a good and safe condition’. | |
| What do these words mean? | 8 - 10 | ||
| Accessories | 8 | Clarification | Updated definition to include solar panels and tv antenna and removed it as an extra cover. |
| Earthquake | 9 | Reduction | Earthquake definition changed, no longer includes landslip. |
| Roadworthy | 10 | Clarification | Updated to clarify compliance with the roadworthy requirements of the state in which a caravan or trailer is being used. |
| You / your / yours | 10 | Clarification | Removed reference to "employee/s and household member/s or any person acting for the policyholder, business or for a household member". |
| Insured value | 11 | Clarification | Definition of the insured value and how to select the insured value. |
| About your cover | 12 - 19 | ||
| Theft | 12 | Clarification | Examples provided for what "reasonable precautions" are required when the caravan or trailer is being test driven. |
| Locks and Keys | 13 | Benefit | Cover has been changed to $1,000 after excess. |
| Contents Inside the Caravan | 14 | Benefit | Increased total limit to $1000 and removed $150 item limit. |
| Temporary Replacement Cover | 14 | Benefit | New Extra Cover for temporary replacement cover when you sell or give away the caravan or trailer and replace it with another one. |
| Counselling Services | 15 | Benefit | Removed 6-month limit to commence counselling. |
| Maritime Liability | - | Reduction | No longer available. |
| Annex (optional) | 15 | Clarification | Replaced the 10 year exclusion with a functional condition requirement. |
| Caravan Contents Upgrade (optional) | 15 | Reduction | If this Optional Cover is added to your policy, it replaces Extra Cover: Contents Inside the Caravan. |
| 15 | Clarification | Removed the requirement for contents to be in the caravan or annex. | |
| General exclusions | 17 | Clarification | Exclusion relating to poor or faulty design specifications, material, planning or workmanship, or a defect have been updated to improve transparency. |
| Claiming | 19 - 24 | ||
| Authorised persons on your claim | 19 | Clarification | Updated section describing (1) how to add an authorised person and (2) conflict of interest. |
| How we settle your claim | 21 - 23 | Clarification | Updated section providing clarity on how we settle claims. |
| Excess | 23 | Clarification | Clarification of how and when an excess applies. |
| Actions of others | 23 | Benefit | New section describing circumstances where cover may not be limited by the actions of other people. |