Youi questions and answers

We treat all of our customer feedback seriously. If you would like to provide us with any feedback, please contact us. If you have a complaint, our focus is on resolving the matter for you as quickly as possible. If you are not happy with our resolution, you can refer the matter to our Internal Dispute Resolution Service.

If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority:

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  Online: www.afca.org.au
  Email: [email protected]
  Phone: 1800 931 678
  Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

Youi has been operating in Australia after being authorised by the Australian Prudential Regulation Authority (APRA) and receiving its Australian Financial Services Licence (AFSL) from ASIC on 01 March 2008. However, the company can trace its origins back to 1998 through its sister company, OUTsurance.

Our office is located at 2 Smart Drive, Sippy Downs, Queensland.
Call: 13 YOUI (9684)
Web: www.youi.com.au
Email: [email protected]
Fax: +61 7 5443 8106
Post: PO Box 849, Buddina, Queensland 4575