CHL-Select – Connective – broker resources https://www.connective.com.au/broker-resources Latest news from our lender partners Thu, 18 Nov 2021 02:10:02 +0000 en-US hourly 1 CHL Select – Apply Online Variations Module Launch 23 November 2021 https://www.connective.com.au/broker-resources/chl-select-apply-online-variations-module-launch-23-november-2021/ https://www.connective.com.au/broker-resources/chl-select-apply-online-variations-module-launch-23-november-2021/#respond Thu, 18 Nov 2021 02:09:57 +0000 https://www.connective.com.au/broker-resources/?p=51793 Effective 23 November 2021 we will launch our first ever electronic application lodgement capability for Principal Increases and Product Conversions (Variations) via Apply Online.

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]]> Effective 23 November 2021 we will launch our first ever electronic application lodgement capability for Principal Increases and Product Conversions (Variations) via Apply Online.

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]]> https://www.connective.com.au/broker-resources/chl-select-apply-online-variations-module-launch-23-november-2021/feed/ 0 CHL Select – Residential Credit Policy Update – 22 November 2021 https://www.connective.com.au/broker-resources/chl-select-residential-credit-policy-update-22-november-2021/ https://www.connective.com.au/broker-resources/chl-select-residential-credit-policy-update-22-november-2021/#respond Tue, 16 Nov 2021 07:32:58 +0000 https://www.connective.com.au/broker-resources/?p=51786 Please note the following policy amendments will be effective 22 November 2021.

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]]> Please note the following policy amendments will be effective 22 November 2021.

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]]> https://www.connective.com.au/broker-resources/chl-select-residential-credit-policy-update-22-november-2021/feed/ 0 CHL Select – Owner Occupied Fixed Rate Increase https://www.connective.com.au/broker-resources/chl-select-owner-occupied-fixed-rate-increase/ https://www.connective.com.au/broker-resources/chl-select-owner-occupied-fixed-rate-increase/#respond Thu, 11 Nov 2021 06:48:25 +0000 https://www.connective.com.au/broker-resources/?p=51703 Effective 12 November 2021 we will be adjusting our Fixed Rate options across our Owner Occupied products.

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]]> Effective 12 November 2021 we will be adjusting our Fixed Rate options across our Owner Occupied products.

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]]> https://www.connective.com.au/broker-resources/chl-select-owner-occupied-fixed-rate-increase/feed/ 0 Discharges and Consents Service Levels https://www.connective.com.au/broker-resources/discharges-and-consents-service-levels/ https://www.connective.com.au/broker-resources/discharges-and-consents-service-levels/#respond Thu, 11 Nov 2021 02:49:30 +0000 https://www.connective.com.au/broker-resources/?p=51695 We are currently experiencing high volumes of discharge and consent requests and as a result our standard SLA’s have been impacted.

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]]> We are currently experiencing high volumes of discharge and consent requests and as a result our standard SLA’s have been impacted.

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]]> https://www.connective.com.au/broker-resources/discharges-and-consents-service-levels/feed/ 0 Updates on Apply Online Variations Module https://www.connective.com.au/broker-resources/updates-on-apply-online-variations-module/ https://www.connective.com.au/broker-resources/updates-on-apply-online-variations-module/#respond Mon, 01 Nov 2021 06:29:34 +0000 https://www.connective.com.au/broker-resources/?p=51552 Effective 23 November 2021 the Bank will launch its first ever electronic application lodgement capability for Principal (Credit) Increases and Product Conversions (Variations) via Apply Online (NextGen).

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]]> Effective 23 November 2021 the Bank will launch its first ever electronic application lodgement capability for Principal (Credit) Increases and Product Conversions (Variations) via Apply Online (NextGen).

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]]> https://www.connective.com.au/broker-resources/updates-on-apply-online-variations-module/feed/ 0 Phone Banking Unavailable – Resolved https://www.connective.com.au/broker-resources/phone-banking-unavailable-resolved/ https://www.connective.com.au/broker-resources/phone-banking-unavailable-resolved/#respond Wed, 13 Oct 2021 23:33:58 +0000 https://www.connective.com.au/broker-resources/?p=51284 Following on from our 7 October 2021 notification, we are pleased to advise that the Adelaide Bank Phone Banking outage has been restored and is available for customer use.

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]]> Following on from our 7 October 2021 notification, we are pleased to advise that the Adelaide Bank Phone Banking outage has been restored and is available for customer use.

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]]> https://www.connective.com.au/broker-resources/phone-banking-unavailable-resolved/feed/ 0 Update to Broker Accreditation Requirements https://www.connective.com.au/broker-resources/update-to-broker-accreditation-requirements/ https://www.connective.com.au/broker-resources/update-to-broker-accreditation-requirements/#respond Thu, 30 Sep 2021 07:47:06 +0000 https://www.connective.com.au/broker-resources/?p=51050 To ensure the Bank minimises its exposure to risk, we have standardised the information required for broker accreditation submissions.

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]]> To ensure the Bank minimises its exposure to risk, we have standardised the information required for broker accreditation submissions.

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]]> https://www.connective.com.au/broker-resources/update-to-broker-accreditation-requirements/feed/ 0 Upcoming Changes to Strengthening Breach Reporting https://www.connective.com.au/broker-resources/upcoming-changes-to-strengthening-breach-reporting/ https://www.connective.com.au/broker-resources/upcoming-changes-to-strengthening-breach-reporting/#respond Wed, 29 Sep 2021 03:59:20 +0000 https://www.connective.com.au/broker-resources/?p=50988 On recommendation from the recent Royal Commission, effective 1 October 2021, Adelaide Bank will be required to submit all “reportable situations” through to ASIC for all affiliated Australian Financial Services (AFS) and Australian Credit Licensees (ACL).

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]]> On recommendation from the recent Royal Commission, effective 1 October 2021, Adelaide Bank will be required to submit all “reportable situations” through to ASIC for all affiliated Australian Financial Services (AFS) and Australian Credit Licensees (ACL).

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]]> https://www.connective.com.au/broker-resources/upcoming-changes-to-strengthening-breach-reporting/feed/ 0 Feedback Register Password https://www.connective.com.au/broker-resources/feedback-register-password/ https://www.connective.com.au/broker-resources/feedback-register-password/#respond Tue, 28 Sep 2021 05:40:05 +0000 https://www.connective.com.au/broker-resources/?p=50984 Further to our earlier communication the password for the feedback register is “complaint”.

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]]> Further to our earlier communication the password for the feedback register is “complaint”.

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]]> https://www.connective.com.au/broker-resources/feedback-register-password/feed/ 0 RG271 Internal Dispute Resolution https://www.connective.com.au/broker-resources/rg271-internal-dispute-resolution/ https://www.connective.com.au/broker-resources/rg271-internal-dispute-resolution/#respond Tue, 28 Sep 2021 05:32:53 +0000 https://www.connective.com.au/broker-resources/?p=50980 Effective 5 October 2021 will see new mandatory legislation that impacts how our partners should deal with consumer complaints under their internal dispute resolution (IDR) process.

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]]> Effective 5 October 2021 will see new mandatory legislation that impacts how our partners should deal with consumer complaints under their internal dispute resolution (IDR) process.

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]]> https://www.connective.com.au/broker-resources/rg271-internal-dispute-resolution/feed/ 0 DDO – Target Market Determination and Reporting Requirements https://www.connective.com.au/broker-resources/ddo-target-market-determination-and-reporting-requirements/ https://www.connective.com.au/broker-resources/ddo-target-market-determination-and-reporting-requirements/#respond Mon, 27 Sep 2021 07:50:31 +0000 https://www.connective.com.au/broker-resources/?p=50939 Effective 5 October 2021, we will see the introduction of the new Design and Distribution Obligations (DDO) regulatory changes aimed at improving the retail customer experience of all Australian banks.

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]]> Effective 5 October 2021, we will see the introduction of the new Design and Distribution Obligations (DDO) regulatory changes aimed at improving the retail customer experience of all Australian banks.

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]]> https://www.connective.com.au/broker-resources/ddo-target-market-determination-and-reporting-requirements/feed/ 0 Net Surplus Calculator Version 5.0.74 Effective 27 September 2021 https://www.connective.com.au/broker-resources/net-surplus-calculator-version-5-0-74-effective-27-september-2021/ https://www.connective.com.au/broker-resources/net-surplus-calculator-version-5-0-74-effective-27-september-2021/#respond Fri, 24 Sep 2021 07:54:06 +0000 https://www.connective.com.au/broker-resources/?p=50918 A new version of the Net Surplus Calculator has been developed and will be effective 27 September 2021.

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]]> A new version of the Net Surplus Calculator has been developed and will be effective 27 September 2021.

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]]> https://www.connective.com.au/broker-resources/net-surplus-calculator-version-5-0-74-effective-27-september-2021/feed/ 0 Updates on Residential Credit Policy https://www.connective.com.au/broker-resources/updates-on-residential-credit-policy/ https://www.connective.com.au/broker-resources/updates-on-residential-credit-policy/#respond Fri, 24 Sep 2021 07:06:58 +0000 https://www.connective.com.au/broker-resources/?p=50913 Please note the following policy amendments will be effective 27 September 2021.

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]]> Please note the following policy amendments will be effective 27 September 2021.

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]]> https://www.connective.com.au/broker-resources/updates-on-residential-credit-policy/feed/ 0 Reduction in Variable Investment Rates https://www.connective.com.au/broker-resources/reduction-in-variable-investment-rates/ https://www.connective.com.au/broker-resources/reduction-in-variable-investment-rates/#respond Fri, 17 Sep 2021 07:52:38 +0000 https://www.connective.com.au/broker-resources/?p=46600 Effective 20 September 2021 we will be adjusting our rate board to reflect updates to variable rates.

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]]> Effective 20 September 2021 we will be adjusting our rate board to reflect updates to variable rates.

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]]> https://www.connective.com.au/broker-resources/reduction-in-variable-investment-rates/feed/ 0