Keystart Lending Pack & Broker Portal Update

July 21st, 2020

Keystart Lending Pack and Updates to the Broker Portal

The current Offer to Borrow (OTB) pack is a lengthy document (up to 116 pages) and requires the customer to sign in multiple places. As one of the most important documents the customer will receive throughout their home ownership journey, we decided to do a complete review to ensure the pack is compliant. We also aimed to enhance the customer experience of the pack with an improved tone of voice applied throughout.

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